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Page history · updated Sep 30, 2026

intercom.com pricing page history

https://www.intercom.com/pricing · 7 versions compared since Sep 17, 2025

Intercom introduced a new 'Pro' add-on for advanced AI features and analytics, and refined the pricing model for its 'Fin AI Agent' from 'resolutions' to 'outcomes,' providing a clearer definition for billing. They also adjusted their startup discount and removed specific Fin resolution minimums.

  1. ProductHigh impact

    Pro add-on renamed 'Operator' and now includes 'credits'

    The 'Pro' add-on was rebranded to include 'Operator,' an agent for customer operations, and introduced a credit system for usage, priced at $0.01 per additional credit beyond the included monthly allowance. This represents a significant enhancement and monetization strategy for the Pro features.

    Source: text from the page
    • “AI features for visibility and control across every conversation. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards.”
    • “Includes Operator”
    • “Advanced AI features to analyze performance, monitor quality, and improve Fin, plus Operator, an agent for your customer operations.”
    • “Pro is an optional add-on at $99/month, which includes analysis of 1,000 conversations/month and 2,000 credits per month.”
  2. PricingNotable

    Startup discount increased from 90% to 93% off

    The startup discount was increased from 90% off to 93% off, making the offering more attractive to new businesses.

    Source: text from the page
    • “Startups get 90% off”
    • “Startups get 93% off”
  3. ProductNotable

    Fin AI Agent now integrates with Salesforce, removing Zendesk from list

    The list of helpdesks that Fin AI Agent integrates with was updated to specifically mention 'Salesforce and more,' while 'Zendesk' was removed. This might indicate a shift in primary integration partners or a simplification of the listed examples.

    Source: text from the page
    • “Use Fin with your current helpdesk including Zendesk, Salesforce, and more. Learn more”
    • “Use Fin with your current helpdesk including Salesforce and more.”
  4. PricingHigh impact

    Fin AI Agent pricing metric changed from 'resolution' to 'outcome'

    Intercom clarified its Fin AI Agent pricing by changing the billing metric from 'resolution' to 'outcome,' providing a detailed definition of what constitutes an outcome, which now includes both resolved conversations and executed procedures. This offers more transparency and potentially expands what triggers a charge.

    Source: text from the page
    • “$0.99per Fin resolution”
    • “$0.99per Fin outcome”
    • “Fin AI Agent is priced at $0.99 per outcome.”
    • “An outcome is counted when:”
  5. ProductHigh impact

    New 'Pro' add-on launched with AI analytics features for $99/mo

    Intercom introduced a new 'Pro' add-on priced at $99/month, offering AI features like CX Score, Topics, Recommendations, Monitors, and Custom Scorecards to enhance visibility and control over conversations. This targets teams seeking deeper insights and performance management.

    Source: text from the page
    • “Pro”
    • “AI features for visibility and control across every conversation. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards.”
    • “Includes analysis of 1,000 conversations/mo”
  6. PricingNotable

    Startup discount for Intercom reduced from '90% off + 1 year of Fin free' to '90% off'

    The startup discount for Intercom changed from '90% off Intercom + 1 year of Fin free' to simply '90% off,' indicating that the free year of Fin is no longer included in the startup offer.

    Source: text from the page
    • “Startups get 90% off Intercom + 1 year of Fin free”
    • “Startups get 90% off”
  7. PricingNotable

    Removed '50 resolutions per month minimum' for Fin AI Agent

    The specific minimum requirement of '50 resolutions per month' for Fin AI Agent was removed and replaced with a more general statement about 'Minimum commitments apply.' This suggests a change in how Fin is packaged or sold, potentially allowing for more flexible usage or different commitment structures.

    Source: text from the page
    • “50 resolutions per month minimum”
    • “Minimum commitments apply”
  8. ProductMinor

    New FAQ 'How is Fin Voice priced?' suggests a new product or feature

    The addition of a new FAQ entry asking 'How is Fin Voice priced?' indicates the potential launch or introduction of a new product or feature named 'Fin Voice' within Intercom's offerings.

    Source: text from the page
    • “How is Fin Voice priced?”

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